- SOCIALBOOSTVA.COM website is maintained and managed by SOCIAL BOOST VIRTUAL ASSISTANCE (SocialBoostVA) by Mr. Oliver A. Bugarin, a Filipino Social Media Manager, and Freelancer Virtual Assistant.
- Any use of the SOCIALBOOSTVA.COM website is deemed to be with the consent of the client. The following terms and conditions shall apply to every Client’s (User) of the SOCIALBOOSTVA.COM website:
A. Website Content – Accuracy of Information
The information contained in the SOCIALBOOSTVA.COM website comes from various sources. However, we do not warrant the truthfulness or accuracy of such information. Thus, the Client (User) is advised to verify and confirm the relevant information through independent means and not rely solely upon the information contained herein.
The graphics and photos displayed on the SOCIALBOOSTVA.COM website were likewise obtained from various sources and may differ from the actual objects or places represented.
B. Unauthorized Use of the Content of the Website
Under Philippine or international intellectual property law, any copyright or other intellectual property right as to the content of SOCIALBOOSTVA.COM website including its text, graphics, images, and other materials, are owned by their respective owners thereof. Unauthorized use of any content herein is violative of such intellectual property rights.
Thus, the Client’s (User) must retain all copyright and other proprietary notices contained herein on any copy that may be made from this website for one’s personal use. The Client’s (User) may not sell or modify such content or reproduce, display, publicly perform, distribute, or otherwise use the said content for any public or commercial purpose without the prior written consent of the copyright owners thereof. Unauthorized copying and/or publication of any material herein or portion thereof in any commercial website or in a networked computer environment for any commercial purposes is prohibited without the prior written consent of the respective owner.
The client will receive the Services listed on the SocialBoostVA.com website. This agreement supersedes all other agreements and is addressed to you when you sign up, as well as during our onboarding survey, during which you will be presented with our Terms and Conditions for you to sign and adhere to. It is your duty to read these terms completely so that you are aware of what you are agreeing to.
- Since we work with third-party sites such as Facebook, Instagram, Twitter, and LinkedIn, we don’t always have power over issues like disconnections or password changes. If you change your password, please notify SocialBoostVA.com as soon as possible so that your service is not disrupted. Checking your accounts and our work at least once a week is a good idea, as is providing us with direction and input. The client agrees not to keep SocialBoostVA.com accountable in the event of a disconnect or inability for us to access the account to publish. We are providing our service as mentioned as long as we have access to one platform and post on a regular basis (5 days a week). If we don’t have access to any platforms or sites, we will make up for missing posts of daily posting until the total amount of missed posts is reached. Missed messages as a result of a lockout that was not caused by SocialBoostVA.com are not eligible for a refund. Continue reading to learn about our cancellation and refund policies.
- RESPONSIBILITIES OF SocialBoostVA.com
2.1 The client will receive Services from SocialBoostVA.com in compliance with the company’s regular policies and procedures. SocialBoostVA.com reserves the right, in its absolute discretion, to refuse Clients for some other purpose. All aspects of delivering the Services will be managed by SocialBoostVA.com.
2.2 All SocialBoostVA.com laws, regulations, and operating procedures relating to privacy, pricing, customer care, and other aspects of the Services will apply, and SocialBoostVA.com reserves the right to amend its rules, policies, and operating procedures at any time. This covers things like pricing and kit inclusions. You could be grandfathered into an archived product if we are still able to sell it, but this is at the sole discretion of SocialBoostVA.com.
- DESCRIPTIONS OF SERVICES, FEES, AND PAYMENT
3.1 All payments for Services rendered to the Client must be paid in full prior to the start of the service. A valid credit card for regular fee payment must be kept on file to cover monthly recurring service charges.
3.2 The initial service charges will be charged in advance of the service. Following that, on the monthly anniversary of the client’s first ordering services, SocialBoostVA.com will attempt to charge the Client’s credit card. If charges are not paid by the due date for whatever reason, Services will be terminated before full payment is received. There will be no proration of payments if services are suspended due to non-payment.
3.3 Except in the event of SocialBoostVA.com’s substantive violation of this agreement, SocialBoostVA.com does not issue refunds for any cause. Fees owed to SocialBoostVA.com are not based on marketing performance in any way. The client is responsible for paying for the time and work that has been done. SocialBoostVA.com provides credits for any genuine errors on our part, backed up by facts.
3.4 Termination Policy – Clients must cancel at least 14 days prior to their next billing date by opening a support ticket to our billing department. Our billing department must process and confirm all cancellations. Cancellation requests submitted to non-billing department staff are not assured. We do not grant prorated refunds for cancellations received early in a billing period; however, if requested, we will complete the month(s) (this includes multi-month plans where the client has received a discount, however, we will require the discounted price to be voided and be paid the difference before continuation of service).
3.5 Continuing work on a past-due customer that did not cancel will result in unpaid back-payments due, but no interest will be charged. To explain the back-payments owed, we agree to maintain clear records of all contact and work done.
3.6 Our Goods and Services Not when we first write, but on the day you sign up and we begin the onboarding process. For this reason, we don’t charge a setup fee. The monthly payment includes the setup work and onboarding fee. We will shift your billing date to ensure you get a full month of service until you are onboarded with at least one profile if onboarding takes longer than 4 business days due to SocialBoostVA.com’s delay or the client not providing us with what we need promptly (we have another provision for this).
3.7 Unless a formal variance is acknowledged and agreed to by the client and executive level management at SocialBoostVA.com, this Arrangement will supersede and override any other arrangements between the Parties on the same subject matter, including any agreements, directives, or statements made by SocialBoostVA.com employees. The CEO and COO of SocialBoostVA.com are among them.
3.8 Multiple Site Posting and Missed Messages – Many of our packages contain network technology that allows you to post to several platforms. Accounts are often disconnected in social media marketing activities for a number of reasons beyond our control. All additional channels are considered free additions to our pricing model, which is focused on posts going out on at least one site. (For example, if a client just wants Facebook, our $98 package pricing does not change because the client isn’t on other social media platforms such as Instagram, Linked In, or Twitter.) We ask that our clients check their social media pages twice a week, not only to review content and provide input but also to alert us to any potential disconnects so that we can reconnect as soon as possible. As a result, if SocialBoostVA.com posts on at least one social media site, we are complying with our contractual obligations as outlined in our terms and conditions. We appreciate how aggravating this can be, so in the case of missed posts for any of your accounts, we consent to compensate you by delaying your billing date by a proportionate number of days depending on the number of missed posts (up to a maximum of two weeks). In the unlikely case that anything goes wrong, you’ll get a full month of service. There will be no refunds if, as a result of this agreed-upon credit, additional profiles receive no posts for any period of time.
3.9 Posting Quality – Social media is a highly customized service; some clients enjoy it and others do not. If you want to accelerate your preparation, Advance Plan or Premium Plan will enable you to review the posts ahead of time so that nothing goes out without your approval. If these things are extremely important to you, you can go to Advance Plan or Premium Plan to prevent any problems. When it comes to Starter Plan $98, you pretty much get what you pay for; there are no reviews. If there are typos or posts that go out on a wrong day (for example, a Christmas Day post goes out 2-3 days), it’s usually due to edits and updating the dating queue in our publishing program as a result of your revisions. In this case, we’ll give you a 5% credit (roughly the price of one post) based on your package level per post question. We do not give refunds for typos or posts that go out on a date that was not planned. Despite the fact that we have a “No typo policy” and our social media managers are disciplined, you agree to take responsibility for all accidents such as the ones described above.
3.10 Even if the client does not react to the content we submit and label for approval, Advance Plan or Premium Plan that contains content review or proposals will continue to function normally. We will continue to submit content on a weekly basis until the arrangement is terminated. In this situation, we will delay billing until the backlogged plans that have already been produced have been accepted and posted to the client’s account. The client may either cancel or resume regular billing at this stage. The client agrees to one round of schedule revisions per week.
3.11 You agree to periodically check your social media pages. You consent to check all of your social media pages every other week for at least 15 minutes to ensure that our posts meet your standards and that no platforms are missing posts. SocialBoostVA.com is not responsible for graphics, videos, or article posts that were missed on any website (due to disconnects outside our control, such as modified passwords or social media security lockouts), or for editing or deleting material that was posted more than two weeks ago. We will not edit any previous posts if you do not participate in content review, but we will take them down (up to 2 weeks) if you do not do it yourself.
3.12 Ads on Facebook and Instagram – Advertising customers, like our content strategies, are fully responsible for bi-weekly reporting of their ad spend (there is an app on your phone for this, just ask). You agree not to keep SocialBoostVA.com accountable for any ad spend paid to Facebook Inc. that lasts longer than two weeks. Please bear in mind that social advertising is a “top-heavy” operation, which means that a lot of time and money goes into a campaign before it even goes live. This covers topics like competitor research, website and Facebook page audits, target audience growth, creative development, and much more (easily 30-40 hours of work). This can result in a campaign going live during the second billing cycle, while we’re in the optimization stage.
We work to identify the best performing ad sets, extend or narrow the target audience, interpret the analytics, and probably start a new ad set during the optimization process. If a client cancels and the marketing campaign continues to run or is not paused by request during our paid retainer period, SocialBoostVA.com cannot be held liable for promotional costs incurred after the client agreement has ended or after the two-week monitoring period has expired.
Monitoring ad spending is a good business practice, particularly if you’re on top of your bookkeeping. The fees paid by SocialBoostVA.com are not dependent on the performance of the campaign. There are no refunds for campaigns in which the customer does not use any of the resources provided in the kit. Delays caused by Facebook ad rejections that last longer than 7 days will result in a refund in the form of a credit to move back your billing date equivalent to the delay in campaign start date. The only time an ad date can be pushed back is in this case. And if none of your advertisements are accepted by Facebook or your ad account is disabled, there are no refunds.
3.13 The 7-day money-back guarantee applies only to Social Media Plans, and the timer begins when the payment is made.
3.14 Resellers – All of the terms and conditions of this document apply to every customer you bring in as a reseller. We suggest using ours as a blueprint and making your clients sign a document that is close to ours. Resellers must pay for services in advance for their customers, and the reseller is solely responsible for receiving payment from them. We will not reimburse you for services provided if your customer does not pay you. As the client reseller, it is your duty to notify us as soon as possible if one of your customers cancels. You will be entirely responsible for the payment of services provided if you fail to inform us of the termination in the appropriate manner as defined in this agreement and we continue to provide services, and there is no refund policy once a client has been onboarded. The reseller is also responsible for managing and facilitating timely client contact between your client and SocialBoostVA.com. Delayed communications can lead to a variety of issues, and we will not issue refunds for items like missed posts due to disconnects that are more than two weeks old (as you have the responsibility of reviewing the social content and connection as described in this agreement). However, we do have a credit policy.
3.15 Conflicts – All of our customers have signed agreements with us. If the client violates the deal, we will fight back vehemently. Your account will then be handed over to collections, and all three credit bureaus will be notified.
3.16 Clients That Aren’t as Tech-Savvy – Any of our clients are completely unfamiliar with computers, apps, or even social media in general. As a result, we dedicate a considerable amount of time to having your account set up so that we can deliver the service. Work on your account includes linking, describing, back-and-forth emailing, and phone calls. Every employee uses software called Hubstaff to monitor their time, and if we spend more than 30 minutes onboarding your account, there will be no complete refund if you decide to cancel. Of course, you have the option of continuing and completing your month of service. However, simply giving up because you’re frustrated won’t erase the amount of time and effort we put into your business. You consent to a 50% partial refund.
3.17 – If you sign up as a Cloud Campaign client (where you build your own account with a 45-day trial) and then cancel Cloud Campaign, we will have to delay your services before we can onboard you onto our network. You lose the remainder of the month’s payments if you cancel Cloud Campaign without warning and do not plan to proceed with your SocialBoostVA.com service, and there will be no pro-rated refund.
3.20 – Company Structure and Client Communications: We are an online social media subscription service, not a full-service marketing agency. You must update your social media accounts on all levels at least once every two weeks and provide input if necessary. Both skype or messenger meetings must be arranged in advance, and it is the Social Media Manager’s duty to do so. Your free initial consultation is the only call that is free. Before you sign up, take advantage of the free consultation to ask as many questions as you want. You can schedule a meeting for 30 minutes every week or 1 hour every other week.
- WARRANTY EXCLUSIONS
- REFUND POLICY – There are no absolute refunds until you have paid and completed an onboarding survey since the back work has already started. You agree to a 50 percent partial refund if you cancel before sending a survey. There are no refunds due to the nature of working on third-party sites, disconnections, clients failing to check our work on time, and the fact that we are a month-to-month subscription service (rather than a full-service agency) and you are only committing to one month. You consent to take a refund in the sum of the post’s worth if we don’t send at least one post on a weekday. So, based on a month of 22 posting days, the credit amount on a day where we didn’t post on at least one platform is $9 on Advance Plan which is $198. This policy is valid for two weeks only, as long as you continue to update your social media twice a week.
- Refund Policy on downloadable products. Unfortunately due to the nature of digital items, we do not refund due to a change of mind.
SocialBoostVA.com is a website that promotes the use of social media EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES OF MERCHANTABILITY, COURSE OF PERFORMANCE OR DEALING, TRADE PRACTICE, TITLE, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE REGARDING OR RELATED TO THIS AGREEMENT, THE SERVICES, OR ANY MATERIALS OR ASSISTANCE PROVIDED TO CLIENT, EXPRESS OR IMPLIED
6. INDEMNITY CLAUSE
The client will keep SocialBoostVA.com, its consumers, vendors, directors, officers, agents, and employees harmless from and against any and all injuries, costs, penalties, liabilities, and expenditures (including, without limitation, fair attorneys’ fees) arising out of or relating to any violation by Clients of any of the terms of this Agreement.
Our client (User) hereby agrees not to hold liable SOCIALBOOSTVA.COM, its webmasters, website developers, internet providers, officers, directors, stockholders, employees, agents, or representatives, from any claim, action or demand, arising out of or in connection with the client’s (User)’s use of this website or the client (User). SOCIALBOOSTVA.COM’ ARE PROVIDED ON AN “AS IS, AS AVAILABLE” BASIS. SOCIALBOOSTVA.COM, its officers, directors, stockholders, employees, agents, representatives, affiliates, third-party service providers, merchant licensors, or the like, warrant that SOCIALBOOSTVA.COM’s services will not be interrupted or error-free.
SOCIALBOOSTVA.COM will make every effort in good faith to ensure that its web servers are available to as many internet Client (User)s as possible and that there is minimal interruption of service as possible.
Under no circumstance will SOCIALBOOSTVA.COM, its officers, directors, stockholders, employees, agents, representatives, affiliates, or partners, be liable for any claim or cause of action, direct, indirect, special, incidental, or consequential damage, or any other damage alleged to have resulted from:
(a) the use of or inability to use SOCIALBOOSTVA.COM’ services,
(b) service interruptions,
(c) customer errors or problems with their internet connectivity,
(d) the Client’s (User)’s equipment or available technology,
(e) unauthorized access to SOCIALBOOSTVA.COM,
(f) communication failures,
(g) bandwidth congestion or interruptions, or
(h) acts of God or events of force majeure.
7.1 Suspension, Deletion, or Lack of Access to Social Media Accounts – Client agrees to hold SocialBoostVA.com and its customers, suppliers, directors, officers, agents, and employees harmless from and against any and all losses, costs, damages, liabilities, and expenses (including, but not limited to, reasonable attorneys’ fees) arising out of or relating to any issues with social media account suspensions, accidental loss of access or deletion, or any other occurrence. Usage of bots or plug-ins that breach the social networks’ TOS, creating a personal account as a business account, not checking your account (for example, not verifying your Twitter or Instagram account with an email, and also inserting a phone number that can accept messages to verify your account) are all examples of reasons you might have your social media account suspended or disabled. That is the aim of business pages. As previously stated, you must log in to your social media accounts on a regular basis (every week is normal, but at least once a month is required) to ensure that they remain active and don’t get flagged by sources who post to your accounts on a regular basis without the account owner logging in. As the customer, you have a huge obligation. This provision also extends to a reseller’s customer, whether you’ve been approached to make them sign a contract identical to yours.
7.2 SocialBoostVA.com only uses content created by the customer or one of several royalty-free image databases for marketing purposes. Many of these facilities are paid for by us. Regardless, the Client agrees to keep SocialBoostVA.com and its clients, vendors, directors, officers, agents, and employees harmless from and against any and all injuries, costs, penalties, liabilities, and expenditures (including, without limitation, fair attorneys’ fees) arising out of or relating to any problems with material posted to a client’s social media account that results in any claim, the client agrees to be solely responsible for the material they share on their accounts.
- LIABILITY Restriction
EVEN IF SocialBoostVA.com HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, SocialBoostVA.com SHALL NOT BE LIABLE TO CLIENT OR ANY ENTITY OR PERSON CLAIMING THROUGH OR UNDER CLIENT FOR ANY LOSS OF PROFIT OR INCOME OR OTHER INDIRECT, CONSEQUENTIAL, INCIDENTAL, OR SPECIAL DAMAGES IN CONNECTION WITH THIS AGREEMENT, SocialBoostVA.com’S Responsibility TO CLIENT SHALL IN NO Case Surpass THE Sum Charged TO SocialBoostVA.com FOR THE Preceding ONE (1) MONTH OF SERVICES. THE LIMIT IS CUMULATIVE, WHICH MEANS THAT THE EXISTENCE OF MORE THAN ONE CLAIM Would NOT EXTEND THE LIMIT. THE CLIENT Agrees THAT THESE Restrictions OF LIABILITY ARE AN Integral Aspect OF THE BARGAIN BETWEEN THE PARTIES, AND THAT THE TERMS AND CONDITIONS OF THIS AGREEMENT WOULD BE Significantly DIFFERENT IF THEY WERE NOT INCLUDED.
Client’s (User) Communication
The Client’s (User) shall be responsible for his/her own communications or correspondence’ and shall be solely responsible for their consequences.
The Client’s (User) is not allowed to do the following:
1.) Sending materials that are protected by copyright law, unless the client (User) is the owner of such materials or with the permission of the copyright owner;
2.) Sending materials that reveal trade secrets unless the client (User) owns such trade secrets or with the permission of the owner;
3.) Sending materials that infringe any intellectual property right of any person or violate the privacy of any person;
4.) Sending materials that are obscene, defamatory, libelous, threatening,
harassing, abusive, hateful, or embarrassing to another client or any other person or entity;
5.) Sending sexually-explicit or implicit images;
6.) Sending advertisements or other forms of solicitations of business;
7.) Sending chain letters;
8.) Sending any businesses formed for illegal and fraudulent purposes; and
9.) Sending any materials that impersonates or misrepresents another person or company.
SOCIALBOOSTVA.COM does not screen communications in advance and shall not be responsible for screening or monitoring the materials sent by the client(User). However, upon its own initiative, or upon notice from a Client’s (User) that a certain communication was sent in violation of the aforesaid guidelines, SOCIALBOOSTVA.COM will promptly investigate the complaint and determine and exercise its sole prerogative whether or not to remove or request the removal of the subject communication. In this regard, SOCIALBOOSTVA.COM reserves the right to expel any client (User) without notice and prevent any client (User) from further accessing our website due to violation of any of the foregoing terms and conditions or any applicable law. Moreover, any form of fraud and/or deception detected by the SOCIALBOOSTVA.COM support team will immediately be reported to the proper authorities.
The Client (User) hereby agrees to hold SOCIALBOOSTVA.COM free and harmless from any liability or responsibility for any communication sent by the client (User) or other clients (User).
SOCIALBOOSTVA.COM website contains links to third-party websites. Thus, the client (User) agrees to hold SOCIALBOOSTVA.COM free and harmless from any liability arising out of or in connection with the content of such third party websites. SOCIALBOOSTVA.COM does not make any representation regarding the content or accuracy of any material or information contained in such third party website. Client’s (User) access to such third party website is at his/her own risk. Any redirection made by the third-party websites to the SOCIALBOOSTVA.COM website will not make the latter liable for any contents published by the former.
The sending of unsolicited commercial email (a.k.a. “spam”), cross-Sending messages to a large number of Usenet groups, sending of obscene or threatening messages while using SOCIALBOOSTVA.COM’ email address or website URL is prohibited. The use of SOCIALBOOSTVA.COM servers as a mail drop for responses to any of the activities described above is also prohibited.
Disclaimer of Consequential Damages
Our client (User) hereby holds SOCIALBOOSTVA.COM free and harmless from any transaction with any company published on our website. Any complaints regarding the services of such a company shall be made directly with such company. SOCIALBOOSTVA.COM will not be responsible for the quality of the services offered by such a company and represented on the SOCIALBOOSTVA.COM website. Any complaints submitted and sent at SOCIALBOOSTVA.COM’s HELPDESK TICKET will be relayed to the proper party for immediate action.
The parties’ entire understanding and agreement with respect to the subject matter of this Agreement is included in this document. This Agreement will be updated at any time at the sole discretion of SocialBoostVA.com, and the most recent agreement will always be posted here. Any such modifications in this Agreement would be considered adequate notice if an electronic message is sent to the Client’s last known email address. The parties’ heirs and allowed assigns shall be bound by and benefit from this Agreement; provided, however, that Client may not delegate this Agreement, in whole or in part, without SocialBoostVA.com’s prior written consent, and any assignment by Client without such consent shall be null and void.
9.1 All credits, refunds, and account work are suspended in the event of a credit card conflict until the dispute is resolved. Because of COVID VIRUS, resolving a conflict will take anywhere from one to three months. In almost every case, negotiating a fair solution and credit is preferable to filing a dispute. We are still eager to work out a win-win situation for all parties.
Exclusive Venue of suit
This Agreement is governed by and interpreted in compliance with the laws of the Philippines, without regard to its conflict of laws regulations. Any dispute arising out of or in connection with the use of this website shall be amicably settled between the parties concerned, otherwise, the resultant suit shall be exclusively redressed to the proper court of Makati City, Philippines. If a court of competent jurisdiction finds any provision of this Agreement to be unenforceable, the provision will be severed only to the degree possible, and the remaining provisions of this Agreement will remain in full force and effect. The waiver of any breach or default under this Agreement will not be construed as a waiver of any future breach or default, nor will it affect the waiving party’s privileges.